Shipping policy
ÉPOCA Studio Shipping Policy
Thank you for shopping with ÉPOCA Studio.
Each piece is carefully inspected and prepared prior to shipment to ensure it arrives safely and in excellent condition.
ORDER PROCESSING
Orders are processed within 2–3 business days after purchase.
Once your order has been shipped, you will receive a shipping confirmation email with tracking information.
Orders placed on weekends or holidays will be processed on the next business day.
SHIPPING RATES
Shipping rates are calculated at checkout based on your location and the shipping method selected.
ÉPOCA Studio works with trusted carriers such as USPS, UPS, and DHL to ensure safe and reliable delivery.
DOMESTIC SHIPPING (UNITED STATES)
Domestic orders typically arrive within 3–7 business days after shipment depending on the carrier and destination.
Delivery times may vary due to weather conditions, carrier delays, or peak shipping periods.
INTERNATIONAL SHIPPING
ÉPOCA Studio offers international shipping to select countries.
International delivery times vary depending on destination and may take 7–21 business days after shipment.
Please note that customers are responsible for any customs duties, taxes, or import fees required by their country. These fees are determined by local customs authorities and are not controlled by ÉPOCA Studio.
ÉPOCA Studio is not responsible for delays caused by customs processing.
ADDRESS ACCURACY
Customers are responsible for providing accurate shipping information at checkout.
ÉPOCA Studio is not responsible for packages delivered to incorrect addresses provided by the customer. If you notice an error in your shipping address, please contact us immediately at:
LOST OR DELAYED PACKAGES
Once an order has been shipped, delivery is handled by the shipping carrier. If your package appears delayed or lost in transit, please contact the carrier directly using the tracking information provided.
If you need assistance, you may also contact us at:
ORDER ISSUES
If your order arrives damaged or there is an issue with your shipment, please contact us within 48 hours of delivery at:
Please include your order number and photos of the issue so we can assist you.